Placing Orders
Click on the Shop Tab and order through our website or
EMAIL: KAYLINPATRICEORDERS1@GMAIL.COM
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When placing orders please be clear and précised in what you want. Send organized list, sketches of layout and placement, and picture examples. All information must be organized. This helps us to make your order correctly. You can email us this information at KAYLINPATRICEORDERS1@GMAIL.COM
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Turn Around Times
We try to provide our clients with the quickest turn around time possible. Our average turn around time is 7 days. If you have a large order which consist of 7 items or more, custom clothing, or a unique order; Turn around time can take up to 14 days. If you need items shipped please add additional 5 days to turn around time. If you need your items shipped sooner we also offer expedited shipping. IF YOU NEED A RUSH ORDER IN THE ADD NOTE SECTION DURING CHECK OUT PLEASE LET US KNOW THE DATE YOU NEED YOUR ORDER BY. WE WILL THEN SEND A SEPRATE INVOICE FOR RUSH ORDER FEE.
Payments & Deposits
Full Payments and deposits are required in order to start your order. If Payment/deposit isn’t made your order will not enter the production phase. No payment, No Service.
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Deposits are 50% of the total balance upfront. Deposits are only for orders over $100. Deposits are non- refundable. Once your order is complete we will send you images of the finish product. Before releasing your order the remaining balance has to be paid.
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If you would like to choose the deposit route. Please pick manual payment during check out or Please contact us via submission form located on our home page with all the details of your order. We will respond with in 24/48 hours with a custom quote. Once you agreed on the custom quote you will then have the option to place a deposit to secure your order and due date or pay the full invoice.
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Design Proofs
Design proofs are request only. You have 24 hours to approve the design. If the design is not approved by the set time. We will proceed with the design. Refunds will not be given. Design proofs are digital only. If you would like a prototype you must purchase that item.
Changes
You have 24 hours from when you place your order to make changes to your design. If design changes are made after the 24-hour mark, you will have to accept the design as is or pay for a new order. Refunds nor accommodations will be given. If changes are made, products and services from the new order will be added to your current balance. (Please be 100% sure on how you would like your order.)
Refunds/ Exchanges
All sales are final. No refunds. Exchanges are accepted. Store credit and proper accommodations will be offer due to any issues. In the event of accommodation we will carefully review if the issue is outside of our guidelines. If the issue is outside of our guidelines we will issue proper accommodations. If the issue is in result of one of preventative polices, no accommodations will be given. Our deepest apologies
Shipping
Shipping takes 2-5 Business days.
We ship via USPS.
After orders are shipped we are not responsible when it gets to the mail carriers hands.
Any shipping or delivery issues will have to be handled with the mail carrier.
All shipments have insurance.
If you would like to request a specific mail carrier (i.e FedEx or UPS), add additional insurance, want to sign for your package, or need expedited shipping, etc. At the check out window please click "ADD NOTE" and let us know.
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Order Retrieval
To retrieve your order you can pick up at our office headquarters Monday-Friday from 9 am- 10 pm at
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1102 Ray Charles Blvd
Tampa Fl 33602
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Text (only) 813-701-0530 before arrival for additional instructions
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We also offer local meet ups in the Tampa/Plant city/ Lakeland areas for a additional fee. You can book that service with a date and time under the appointment tab here on our site.
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If you need us to personally deliver your items due to time constraints. Please feel free to contact us via our submission form located on our home page. We will then send you a separate invoice for the delivery fee.