Placing Orders

When placing your order you can navigate our "Place Order" option on the menu bar or submit your order via the "contact us" section through are submission form located on our home page. You can also set a curtsy appointment with us via the appointment tab located on our menu bar. If you need to chat about your order. We also take orders through our social media outlets. But we encourage our client to take advantage with our Place order option on our site for quicker and faster service. 

When placing orders please be clear and precised in what you want. Send organized list, sketches of layout  and placement, and picture examples. All information must be organized. This helps us to make your order correctly. You can email us this information at contact@kaylinpatrice.com 

Information about our "Place Order" tab.

We are super excited to now be taking live custom orders on our site! We do want to inform our clients that the tools we are using for live orders is used with a restaurant ordering tool. No worries! it will send over your orders accurately and quickly. So if you see some restaurant terms. Don't sweat it, its completely normal ;)

When selecting your items on our Place Order tab. It gives you the option to add "Add-on's" in regards of the options of your order.  Under the SPECIAL REQUEST portion PLEASE FILL THAT SECTION OUT WITH YOUR SIZE, COLOR, AND THEME of your order. Please let us know all the details. :) If you need to add or make changes before the 24 hour mark. Please email us at Contact@kaylinpatrice.com or contact us via the submission form located on our home page.

Turn Around Times

We try to provide our clients with the quickest turn around time possible. Our average turn around time is 7 days. If you have a large order which consist of 7 items or more, custom clothing, or a unique order; Turn around time can take up to 14 days. If you need items shipped please add additional 5 days to turn around time. If you need your items shipped sooner we also offer expedited shipping.

Payments & Deposits

Full Payments and deposits are required in order to start your order. If Payment/deposit isn’t made your order will not enter the production phase. No payment, No Service.

Deposits are 50% of the total balance upfront. Deposits are non- refundable. Once your order is complete we will send you images of the finish product. Before releasing your order the remaining balance has to be paid.

If you would like to choose the deposit route. Please contact us via submission form located on our home page with all the details of your order. We will respond with in 24/48 hours with a custom quote. Once you agreed on the custom quote you will then have the option to place a deposit to secure your order and due date or pay the full invoice.

Design Proofs

Design proofs are request only. You have 24 hours to approve the design. If the design is not approved by the set time. We will proceed with the design. Refunds will not be given. Design proofs are digital only. If you would like a prototype you must purchase that item. 

Changes

You have 24 hours from when you place your order  to make changes to your design. If design changes are made after the 24-hour mark, you will have to accept the design as is or pay for a new order. Refunds nor accommodations will be given. If changes are made, products and services from the new order will be added to your current balance. (Please be 100% sure on how you would like your order.)

Refunds/ Exchanges

All sales are final. No refunds. Exchanges are accepted. Store credit and proper accommodations will be offer due to any issues. In the event of accommodation we will carefully review if the issue is outside of our guidelines. If the issue is outside of our guidelines we will issue proper accommodations. If the issue is in result of one of preventative polices, no accommodations will be given. Our deepest apologies

Shipping

Shipping takes 3-5 Business days. 

 

We ship via USPS.

 

After orders are shipped we are not responsible when it gets to the mail carriers hands.

Any shipping or delivery issues will have to be handled with the mail carrier.

All shipments have insurance.

 

If you would like to request a specific mail carrier (i.e FedEx or UPS), add additional insurance, want to sign for your package, or need expedited shipping, etc. Please contact us via the contact form located on our home page or email us at contact@kaylinpatrice.com 

We will then send a separate invoice to accommodate your shipping needs.

To have your items shipped. Please purchase shipping under the "Order Add-on's" tab.

Order Retrieval 

To retrieve your order you can pick up at our office headquarters Monday-Friday from 9 am- 5 pm at

8875 Hidden River Pkwy Ste.300

Tampa Fl 33637

We also offer local meet ups in the Tampa/Plant city/ Lakeland areas for a additional fee. You can book that service with a date and time under the appointment tab here on our site.

If you need us to personally deliver your items due to time constraints. Please feel free to contact us via our submission form located on our home page. We will then send you a separate invoice for the delivery fee.

For any other F.A.Q please contact us! All of our contact information is located on the home page. 

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